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 Where to Buy Where can I buy Clarks shoes? Clarks shoes are readily available throughout the United States, Canada and Puerto Rico. Our valued retailers include independent specialty footwear stores, major retail chains and better department stores. In addition, you can also find a full offering of Clarks products online at www.clarksusa.com or at any of our Clarks or Bostonian concept stores located around the country. To find a retailer near you, click on the Where To Buy icon. Then enter your 5-digit zip code or the city and state where you wish to locate a dealer. The range of Clarks products available at the stores listed in our retailer directory varies widely by store and season. If you are trying to find a particular style at retail, we recommend calling ahead to determine if the style and size you seek is in stock. How can I purchase a specific style of Clarks' shoes? You may wish to place a special order by visiting or phoning one of our company-owned Clarks or Bostonian stores or other authorized Clarks retailers. You may also place special orders online at www.clarksusa.com or clicking Online Retailers. Clarks recommends these qualified Online Retailers based on their willingness to adhere to our strict online selling criteria. However, since these retailers are not affiliated with or owned by Clarks Companies N.A, we are not responsible for any subsequent transactions involving these companies. Can I purchase Clarks shoes online? You may purchase shoes online by visiting www.clarksusa.com or clicking Online Retailers. There, you will receive instructions on how to order online. If the shoe you are looking for is not listed on the online retailer's web site you may contact them directly about placing a special order. Clarks recommends these qualified Online Retailers based on their willingness to adhere to our strict online selling criteria. However, since these retailers are not affiliated with or owned by Clarks Companies N.A, we are not responsible for any subsequent transactions involving these companies. How can I purchase Clarks styles that are distributed outside the US? Clarks styles do vary from country to country, based on the varied market demands of consumers around the world. As the North American division, we do not sell products that are carried exclusively overseas. If you would like to try to purchase Clarks from international markets, we recommend the online shopping site, www.shoesdirect.co.uk. For additional information about the possibility of ordering UK Clarks shoes from abroad, you may also contact the UK Customer Service Department directly at (011) 4414-5844-3131 or www.clarks.com. Top Return Policy and Warranty Need to Return Your Online Purchase? It's easy, and it's FREE!
*Please note to use our pre-paid labels, shipments must be sent from the United Sates. You can print a free UPS or USPS domestic shipping label right here off the Web.Here's what you need to do: Online Return Instructions
What is your retail store return/warranty policy? Shoes should be returned to the store where they were originally purchased with your receipt. Retailers' return policies vary by store so please check the return policy at the store where your shoes were purchased. Some Clarks retailers also participate in the Clarks 30-day Comfort Guarantee. If you purchased your shoes at a participating retailer, and are dissatisfied with their comfort, you may return them to the store within 30 days from the date of purchase, along with your original receipt. We stand behind all of our products and will replace shoes that have a defect in workmanship or materials. If you believe that your shoes are defective and are unable to return them to the store where they were purchased, or if the retailer will not honor your return, you may contact us directly at 800-624-7463 (SHOE) for a Return Authorization. A Return Authorization is required for all returns. If your shoes are older and need refurbishment, we suggest taking them to a local shoe repair shop. We also recommend a company called Resole Center. They can be reached at 888-349-7463. Top Repair and Resole Does Clarks repair or resole shoes? If your shoes are older and need refurbishment, we suggest taking them to a local shoe repair shop. We also recommend a company called Resole Center. For a complete list of styles that the Resole Center will resole or refurbish please contact Clarks Customer Service at 800-4CLARKS. Top Country of Origin Where are Clarks shoes manufactured? Currently, we manufacture shoes in over 12 countries. We source our products globally due to various factors including cost, availability of materials, and capacity issues within individual countries. Because we have many sourcing options, we are not overtaxing any of our factories. We also are continually exposed to new technologies, materials and shoemaking techniques from different areas of the world which each have their own expertise. Our shoe making standards are up to the same high standards no matter where we make product. Leathers, cutting dies, lasts, and machinery are consistent in quality in any of our factories, whether they are located in England, Brazil, China, Slovenia, Italy, or any other country. Top Sizing and Color Information What is the difference between men and women's sizes? Generally speaking, women's sizes are approximately 1.5 sizes higher than the equivalent men's size. For example, a women's size 8.5 is the equivalent of a men's size 7. Top Shoe Care How can I prolong the life of my Clarks shoes? You can prolong the life of your Clarks shoes (or any shoes for that matter) by doing the following:
Keep your shoes clean and looking their best by following the guidelines listed below for various types of leathers:
While we can not guarantee that we have all styles of laces in stock, we do have many types of laces available and would be happy to send you a replacement pair. Please call us at 800 - 4CLARKS and provide us with the style name, number and color of your shoes along with your mailing address, and we will attempt to locate an acceptable replacement. Another option is to visit www.lacesforless.com, a website specializing in shoelace replacement. Can I order replacement insoles for my Clarks shoes? We only have replacement insoles for a shoe style called the Air Mover. If you would like to order this insole, please send a check for $15.00 dollars to the following address: The Clarks Companies, Attn: Consumer Services, 156 Oak Street, Newton Upper Falls, MA 02464. Please include a note specifying that the check is for Air Mover insoles and include the size of your shoes. Top Privacy Policy What is Clarks privacy policy? Clarks values your privacy. To provide you with exceptional products and services, we collect information from our interactions with you. We do not sell or rent your information to other companies. We do, however, share your information with third parties that provide services on our behalf. This privacy policy describes the type of information that we collect and how it is handled. Information That We Collect Clarks' web site uses "cookies" and other technologies to help us understand which parts of our websites are the most popular, where our visitors are going, and how much time they spend there. We also use cookie and other technologies to make sure that our online advertising bring the right product information to our customers. We use cookies to study traffic patterns on our website, to study the effectiveness of our customer communications and to customize your experience and provide greater convenience each time you visit our website. We also gather certain information automatically and store it in our website log files. This information includes Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), previously visited pages, operation system, date/time stamp, and click stream data. We use this information to improve the content of our website and to gather demographic information about our user base as a whole. Clarks will not use the information collected to market directly to that person. Our website logs do not identify you by personal information. Notice Regarding Children Clarks recognizes that parents, guardians, or other adults often purchase our products for family members, including minors. We do not knowingly collect or solicit personal information from children under 13 for marketing purposes. If a child under 13 submits personal information to Clarks and we learn that that personal information is the information of a child under 13, we will attempt to delete the information as soon as possible. Information Sharing We will not share, trade, sell or rent your information with any third parties except as set forth in this Privacy Policy. However, we may disclose information to companies that perform services on our behalf; with third parties to whom you explicitly ask us to send your information; or, as permitted or required by law. If at any time you choose to opt-out from any future mailings or contact with Clarks, please let us know by email at info@clarksna.com and include your name and email address. Security of Information We maintain physical, electronic and procedural safeguards to guard your personally identifiable information. We allow access to personal information only to persons engaging in activity provided for by this Policy. California Residents If you are a California resident, once each calendar year you may submit a written request for information about the information we shared, if any, with other companies for their use in direct marketing. Please send a written request, including your name and address to: Clarks Companies, NA, Attn: Retail Marketing, 156 Oak Street, Newton Upper Falls, MA 02464 with "Request for California Privacy" in the letter subject line. Within 30 days of receiving your request, we will send you a list of the categories of personal information disclosed to third parties for third-party direct marketing purposes during the immediately preceding calendar year, along with the names and addresses of these third parties. We reserve our right not to respond to requests sent more than once in a calendar year, or requests submitted to an address other than the one posted in this notice. Our disclosure only includes information covered by the law. Surveys and Contests We sometimes may request information from you using surveys, contests or sweepstakes. Participation in these surveys, contests or sweepstakes is completely voluntary and you have the choice whether to disclose this information. Information requested may include contact information for award notification purposes. The survey or contest information will be used to monitor or improve the use of the website. Notification of Changes We may change the terms of this Privacy Policy from time to time by posting a notice of the change on this web site. If at any time, we decide to use your information in a manner different from that stated at the time it was collected, we will notify you by email and let you choose whether we may use your information in this different manner. Top Other FAQs Can I buy Clarks children's shoes in the United States? Clarks is now carrying children's shoes in select Clarks stores across the country. For a complete list of stores, please visit www.clarkskidsusa.com. For information about the possibility of ordering UK Clarks shoes from abroad, please contact the UK Customer Service Department directly at (011) 4414-5844-3131. Can you send me a Clarks' catalog? Clarks is a wholesale company and does not sell directly to consumers except through our retail stores. As a result, we do not produce a mail order catalog. You will find the complete line of current Clarks product on our website. Our website also includes a dealer locator to help you find stores in your area that carry Clarks shoes. I'm a retailer. Can you answer my questions online? This web site is geared toward consumer inquiries only. However, we have an extranet service which allows our valued retailers to place orders and check on the status of orders via the internet. You can log on to this site at www.ccnaconnect.com. Or, if you prefer, you may call our Customer Service department at 800-4CLARKS for further assistance. Do you charge sales tax on any item? We are required by law to collect sales tax on orders shipped to Kentucky, Nevada, and New York. If you are shipping to any of these states, the appropriate charges will be added to your merchandise total and displayed on your final order confirmation. | |